Please Note: Packages that are not received by customers whether stolen or lost shall not be entitled to a refund. NO EXCEPTIONS. You will receive tracking information with each order.

You are entitled to an exchange refund for regular priced apparel within 7 days of receiving the package.

Due to the intimate nature of the fabrics used to manufacture Irise Crowns, all sales for crowns/hats are considered FINAL. No returns or exchanges shall be accepted.

*Please make sure you select the correct size before completing your purchase. 

*FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS. NO EXCEPTIONS. 

*Please Note: Apparel must be returned un-scratched (shoes) with all tags and tissue in the original packaging. Apparel containing rips, holes, smudges, stains, smelling of smoke, or smelling of perfume/cologne will not be accepted. All tags and stickers must still be attached to all Irise Era Apparel when being returned for a refund or exchanged for (a) product(s) of the same value. Thank You. 

*Please Note: Exchanges must be of the same regular value price.

*Please Note: Requests for returns (refunds or exchanges ) made after 7 days of confirmation of your order being shipped will not be considered. In case of exchange or return neither the original shipping cost nor the return shipping cost will be repaid.